While we offer the same energy plans for residential and commercial customers, the information needed to verify the account with the utility and complete the enrollment is slightly different. For this reason, the enrollment form asks whether the account is residential or commercial. If the customer selects that it is a commercial account, the form will ask for the Company Name or Business name that is on the bill and follow a different verification process to confirm the information with the utility. The verification process for commercial accounts can take up to 1-2 business days.

If a customer has multiple energy accounts in their name, there are two enrollment options depending on how many accounts they’re enrolling.

For multiple accounts (less than 20):

• Enroll each account individually, one by one, through the regular enrollment process available on the personal Get.ThinkEnergy.com website of the Energy Advisor.

For multiple accounts (more than 20)

• Contact Energy Advisor Support at EASupport@thinkenergy.plus to initiate a multiple account enrollment process. A support team member will contact you with instructions for submitting the account information for all the accounts.

If a customer has multiple energy accounts in their name and they would like to enroll those accounts to earn Free Energy Club rebates, there are two enrollment options depending on how many accounts they’re enrolling.

For enrolling multiple accounts (Less than 20)

1. Have the customer enroll the energy account(s) for which they’re wanting to allocate the free energy club rebates.
2. After the account(s) are enrolled, the customer will be able to use the email address for their account to login to the Free Energy Club portal at Thinkenergy.com/refer
3. Using the invitation feature, the customer can send a referral email to their personal email address to complete the enrollment of the additional accounts.
4. Customer can then follow the link received in the referral email to enroll the first additional energy account. Once they have completed the enrollment for one account, they can repeat the same process using the same referral link from the original account(s) to enroll any additional energy accounts.

Notes:

• Once a energy account has generated a CAB, they will no longer be eligible to be moved into the Free Energy Club program.
• If the Customer with multiple accounts is also an Energy Advisor, they can enroll their accounts directly to their personal Get.ThinkEnergy.com website and then follow the FEC Customer Claim process to allocate those customers to the personal energy account of their choice

For multiple accounts (more than 20)

• Contact Energy Advisor Support at EASupport@thinkenergy.plus to initiate a multiple account enrollment process. A support team member will contact you with instructions for submitting the account information for all the accounts.

Notes:

• Once a energy account has generated a CAB, they will no longer be eligible to be moved into the Free Energy Club program.  
• If the customer has multiple accounts that they want to earn Free Energy for, each of those accounts will need to be enrolled with a unique email address since there is a limit of one Free Energy Club account per email address. 
• If the Customer with multiple accounts is also an Energy Advisor, they can enroll their accounts directly to their Get.ThinkEnergy.com website and then follow the FEC Customer Claim process to allocate those customers to the personal energy account of their choice. 

1. Once an Energy Advisor has earned more than $15 in commissions through enrolling customers with Think Energy, they will receive an email from Think + Network, LLC (no-reply@mypayquicker.com) with the subject: “An Invitation from Think+ Network, LLC”.  
2. Follow the link in the email to create your payment account.
3. During the account set up, an additional email will be sent with the subject, “New Account Creation, Verify Email Address”. Click the link to continue the process and login to your payment account.
4. Payment account login is available at ThinkPlus.MyPayQuicker.com
5. Until a payment account is created, an email reminder to set up the payment account will be sent to the Energy Advisor each time they earn additional commissions.
6. A detailed Step by Step walkthrough of the payment account creation process is available here: (PayQuicker Workflow | Scribe (scribehow.com)

Energy Advisor Certification Training provides all the information you need to succeed with Think+, while staying compliant with the rules and regulations governing the retail energy industry. 

The training is comprised of 4 main sections, followed by Market Overviews for each state that requires additional state-specific training. Each section has a training guide which must be reviewed and marked complete. This is followed by a short certification test that must completed with a score of 100%. There is no limit to how many times you can attempt each test. If you don’t receive a score of 100%, simply review the training material again and re-attempt the certification test until you can answer each question correctly.    

Follow the steps below to access the training course, review the materials provided, and complete a series of short certification tests confirming you’ve reviewed the necessary information. 

1. After enrolling as an Energy Advisor, you are sent an email invitation to the training course with the subject, “Welcome to Think+”. If you cannot find the email invitation, you can also log in to your Web Office and look for the “Energy Certification” section on the homepage and click, “Go to Training”. 
2. Follow the link provided to finalize the creation of your account and setting up your password.   NOTE: your username to the certification training platform must be the same email address you provided during your enrollment as an Energy Advisor; however, the password that you create for the training account does not have to match your web office password.
3. Upon creation of the password, you will see you are assigned the Certification Training program. Scroll down on the page and click “Enroll”, enabling you to “Resume Course”. 
4. Each section provides a training guide which must be reviewed and marked “Complete”. After reviewing the guide, continue on and complete the subsequent certification test for each section. 
5. Once all guides are marked complete, and each test is passed, you will have completed the training program and will receive a confirmation email. 

REMINDER: your website will not be activated and you will not be able to enroll customers with Think Energy until you have completed the background check and certification. Make sure you complete the steps above and confirm that your site has been activated before sharing it with potential customers. 

Pre-Verify

• Enrolled accounts are held due to customer rescission periods prior to be submitted to the utility (3 business days in all markets except 6 business days in NH)
• After the rescission periods have expired, the accounts are submitted to the utility which the utility typically accepts within 2 business days
• If a customer has been in Pre-Verify status for longer 5-8 business days than Possible Errors include:
  • Customer ID Verification error
  • Customer did not validate email address.

Fail Pre-Verify

• The customer account has been rejected by the utility (e.g. prohibited account class, incorrect account information, past due utility balance, etc)

Pending

• The customer account has been accepted by the utility -> typically 5-8 days after customer enrollment. A customer will stay in Pending status until the service to the location has started. We have no control over how long an account will stay Pending.

Active

• The customer account is receiving electricity service -> typically 15-45 days after customer enrollment.

If you are not able to locate a customer who recently enrolled, go the Customer Claim process under Tools > Documents & Media in your Web Office.  Once you are there, review the “Customer Claim Report”.  If the customer is located on the report, please submit a Customer Claim Form to claim your customer.  

For  instances where a customer enrolls through the main ThinkEnergy.com website, there is a Customer Claim Process in your web office which will allow you to review a list of corporate Think Energy customers, identify if any were referred by you, and provide simple confirmation so that our team can switch that customer to your account.    

In order to check if you have outstanding customers and claim them, complete the following simple steps: 

1. Login to your Web Office, click Tools, Documents & Media and select Customer Claim Process 
2. Review the Customer Claim Report to identify any customers you believe you have personally referred to Think Energy. The report provides the Customer ID#, the Last Name, and their State. 
3. Check the list carefully to see if you recognize any of the names and locations as matching someone who was intending to enroll as one of your customers.   
4. Once you have identified a customer you have referred, make note of their information and head on to the Customer Claim Form, also located on the Tools, Customer Claim Process page  
5. When completing the Customer Claim Form provide the Customer ID# from the Customer Claim Report along with the First Name and the City in which their account is located and click the [Submit] button. Since this is information only someone who knows the customer would be able to know or access, this is our way of confirming that you deserve credit for that customer enrolling with Think Energy.  
6. An Energy Advisor Support team member will receive your submission and confirm the additional information you provided. Once it is verified they will transfer the customer to your account. Please allow up to 5 business days for a Customer Claim to be processed and for you to receive a response from the EA Support team. 
7. If the information doesn’t quite match the information on file we might ask for additional information and/or even contact the customer to confirm the transfer. 

No. As of February 1, 2024, we are no longer able to transition EA-enrolled customers to the Free Energy Club (or vice versa). Moving forward, customers will remain allocated to the program selected after first enrolling and cannot be moved online, through EA Support, or by any other means.