Refund Policy

Refunds to Energy Advisors Upon Cancellation or Termination of the Agreement.
Upon the cancellation or termination of an Energy Advisor’s Agreement, the Energy Advisor may request a pro-rata refund of the most recent enrollment fee or annual renewal fee paid by the Energy Advisor. Upon the Company’s receipt of such a written request to cancellation@thinkenergy.plus, the Company will issue a pro-rata refund, less a 10% processing fee, of the applicable enrollment fee or annual renewal fee. The refund will be pro-rated based on the number of whole months remaining in the initial term or renewal term, as applicable, of the Agreement. In addition, if the Energy Advisor purchased any tangible Sales Tools from the Company, the Energy Advisor may return such Sales Tools that were purchased from Energy Advisor during the 12-month period preceding the date of cancellation or termination for a refund so long as the Sales Tools are in currently marketable condition. (The one-year limitation shall not apply to residents of Louisiana, Maryland, Massachusetts and Wyoming and Puerto Rico). Upon the Company’s timely receipt of returned Sales Tools (and confirmation that the returned Sales Tools are in currently marketable condition), the Energy Advisor will be reimbursed 90% of the net cost of the original purchase price(s). Shipping and handling charges will not be refunded. If the purchases were made through a credit card, the refund will be credited back to the same account. Sales Tools are in “currently marketable condition” if they are unopened and unused and packaging and labeling has not been altered or damaged. Sales Tools that are clearly identified at the time of sale as nonreturnable, closeout, discontinued, customized or as a seasonal item are not in currently marketable condition and not eligible for a refund under this policy.

Montana Residents: A Montana resident may cancel his or her Energy Advisor Agreement within 15 days from the date on which this application is submitted for a full refund of the enrollment fee.

Louisiana, Massachusetts, Puerto Rico, and Wyoming Residents: If a resident of Louisiana, Massachusetts, Puerto Rico, or Wyoming cancels the Energy Advisor Agreement, upon receipt of a written request from such canceling Energy Advisor, Think+ will refund 90% of the costs incurred by such canceling Energy Advisor to participate in the program during the one-year period immediately preceding the date of the cancellation.

Maryland Residents: An Energy Advisor who resides in Maryland may cancel the contract for any reason within 3 months after the date of enrollment. Upon cancellation, the Company shall issue a refund equal to 90% of the amount of the enrollment fee paid by the Energy Advisor.